Five Star Home
Luxury oceanfront property balcony
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We take care of your property so you can live more peacefully.

Five Star Home Management offers property management, concierge services, maintenance, renovations, and comprehensive support for homeowners seeking convenience, security, and increased property value in Orlando and Miami and the surrounding area.

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Oceanfront apartment living room
Luxury bathroom
Luxury dining room
About Us

Our number one commitment is making your life easier and protecting your asset

Five Star Home Management was born to help property owners who need trust, organization, and professional care for their real estate.

We know that managing a property requires time, attention to detail, and the right people. That is why we gather everything an owner needs in one place: management, maintenance, renovations, concierge services, and close monitoring.

8+

Years of Experience

100%

Client Satisfaction

Meet the Team

The people behind the care

Trust is built through presence, attention, and genuine relationships.

Portrait of Jessica Freitas, founder and property manager at Five Star Home Management

01 / Our team

Founder & Property Manager

Jessica Freitas

For nine years, I have dedicated my career to Five Star Home Management, building much more than a company: a relationship of trust, care, and commitment with every client.

As a woman, mother, and entrepreneur, I believe excellence lives in the details. I bring thoughtfulness, sensitivity, and dedication to my work, always aiming to provide personal service and an experience that exceeds expectations.

My mission is to care for every property as if it were my own, combining professionalism, transparency, and genuine attention to people. True success lies in the relationships we build and the trust we earn every day.

Co-Founder & Operations Manager

Matheus Freitas

With experience in property management and concierge services, Matheus provides personalized support grounded in trust, organization, and excellence.

At Five Star Home Management, he is committed to caring for every property with close attention to detail, giving owners peace of mind and clients a distinctive experience.

Our business is making your life easier.

Portrait of Matheus Freitas, co-founder and property manager at Five Star Home Management

02 / Our team

Our Services

Complete and integrated solutions for your property management and care

Oceanfront balcony after repairBefore
Balcony door lock repair beforeAfter
Utility closet after inspectionBefore
Electrical panel before maintenanceAfter
Bedroom maintenance ladderBefore
Bedroom side table after maintenanceAfter
Furniture assembly service in progressBefore
Closet with window after maintenanceAfter
Bathroom vanity doorwayBefore
Closet cabinet interiorAfter
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Living room with ocean view after serviceAfter
Kitchen with covered furniture before renovationBefore
Kitchen with ocean view after renovationAfter
Kitchen worker view before renovationBefore
Kitchen cleaning supplies after renovationAfter
Living room covered before renovationBefore
Living room and dining area after renovationAfter
Your Peace of Mind

Distance, unexpected issues, and bureaucracy: you don't have to deal with it all alone

Owning a property is a great achievement, but it also brings heavy responsibilities:

Blue bedroom with ocean view
Blue bedroom with ocean view
Oceanfront living room
Dining room with ocean view
Dining and living room view
Open plan kitchen and living room
Dining table with ocean view
Bedroom balcony ocean view
Dark bedroom with ocean view
Five Star Home logo
Bathroom shower and vanity
Powder room vanity
Bathroom vanity and tub
Living room TV view
Living room evening view
Ocean balcony view
Primary bedroom suite
Blue bedroom with ocean view
Blue bedroom with ocean view
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Handling structural issues or leaks from a distance, without knowing who to call immediately.

Waterfront city skyline and luxury residences
Exclusive PartnershipLocal Bird

24/7 Premium Concierge & Experiences for Our Guests

Through our official partnership with Local Bird, our guests enjoy around-the-clock support and seamless access to the best tours, rentals, and curated experiences in Orlando and Miami. We deliver 5-star hospitality so you can get higher reviews effortlessly.

Visit Local Bird
Why Choose Us

Why Five Star is the right choice to look after your property?

Because we offer more than services. We offer peace of mind.

Personalized service

Tailor-made solutions designed specifically for the routine and characteristics of your property.

Clear communication with the owner

You'll always be well-informed with frequent reports, photos, and direct updates on the property's status.

Reliable and responsible team

Carefully selected professionals committed to protecting your assets with the utmost discretion.

Solutions in one place.

We centralize everything from basic maintenance to renovations and concierge services, eliminating the need for multiple suppliers.

Agility in solving problems

Readiness and quick response to resolve unforeseen technical or operational issues before they become a headache.

Take care of your property

Meticulous management that closely monitors the functioning of every component, ensuring the appreciation of your asset.

Our Expertise

Is Five Star the ideal solution for your property owner profile?

Whether you live locally or own a property from out of state or abroad, Five Star Home Management ensures your home is professionally cared for, secure, and always guest or owner ready. We develop comprehensive solutions for:

Vacation homesShort-Term Rental (Airbnb & VRBO)Second HomesLuxury HomesInvestment PropertiesSingle-Family HomesTownhomesCondosVillasInvestment Gated Community PropertiesWaterfront PropertiesNew Construction HomesAbsentee Owner PropertiesSnowbird HomesExecutive HousingLong-Term RentalEstate HomesFurnished Rental

Do you recognize yourself in any of these situations?

Lives abroad and needs someone trustworthy to look after the property.
There's no time to deal with service providers and bureaucracy.
Requires full support for guests, cleaning, organization, and quick repairs.
Do you own a vacation home or investment property in Orlando and Miami and the surrounding area?
Want to increase the value of your property through constant maintenance and improvements
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The Process

Step by Step: how we start taking care of your property effortlessly

A seamless, clear-cut onboarding process designed to transition your property into our professional care layout smoothly.

Step 01

First Contact

You get in touch and explain your needs.

Step 02

Property Assessment

We understand the type of property, location, and services required.

Step 03

Customized Plan

We put together a solution tailored to your specific needs.

Step 04

Execution and monitoring

Our team begins by taking care of the property with organization, communication, and responsibility.

Plans

Management and care plans structured for your specific level of need

Select the ideal tier of property protection and comprehensive management that corresponds to your goals.

Essential Care

$249/month

For those who need basic guidance and reliable support.

  • 1 monthly property inspection
  • Photo report
  • General verification (water, power, AC, structure)
  • Basic demand support
  • Emergency support (on-demand)
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Premium

Popular
$499/month

Full management for owners seeking complete peace of mind.

  • 2 monthly property inspections
  • Photo report
  • Maintenance and repair coordination
  • Vendor management
  • Priority support
  • Property prep for use or guests
  • Continuous property tracking
  • Basic demand support
  • Emergency support
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VIP

$999/month

Complete experience with personalized, top-tier service.

  • Weekly property inspections
  • Full property management
  • Custom concierge services
  • Cleaning and organization coordination
  • Renovation and upgrade supervision
  • Total priority support
  • Guest support (if applicable)
  • On-call service
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Testimonials

The voice of trust: what our clients say about us

Read the direct experiences of property owners who delegated their home maintenance routines to Five Star.

Jessica is our realtor, and we couldn’t be happier with her. From day one, she has taken exceptional care of our property and guided us through every step of the process with professionalism, honesty, and genuine dedication. She is responsible, trustworthy, incredibly responsive, and always goes above and beyond to make sure everything is handled the best possible way. Five stars simply aren’t enough to describe how amazing she is—not only as a professional, but also as a person. She truly treats our investments and business as if they were her own, and that level of care is rare to find. We highly recommend Jessica to anyone looking for a realtor they can completely trust. She is absolutely outstanding!

Stefany Pfeiffer

Excellent service from Jessica and Matheus! Very attentive and careful with the properties. They make a difference with their care and dedication. I recommend them!

Michael Franco

Great service and excellent people

Wilson Delara

Luxury dining room testimonial

When we decided to buy a home in Miami, we were worried about the maintenance and the operational side every time we would enjoy good times. Happily, a friend referred us to Five Star, and all the worry was gone. Today, every time we stop in Miami, everything is perfect.

- Laercio Cosentino & Maria Candida Cosentino

Referral Program

Great experiences are meant to be shared.

Refer a friend, relative, or someone you know who needs our services. When your referral becomes a new annual client, you receive a special commission.

$300

per approved referral

Refer someone

How it works

  1. 01Make a referral

    Tell us who needs property management, concierge services, upgrades, or renovations.

  2. 02We connect

    Our team learns about their needs and recommends the right solution for the property.

  3. 03The contract is confirmed

    The referral is validated after a one-year service agreement is signed.

  4. 04You get rewarded

    Once the new agreement is approved, you receive $300 for the referral.

Commission applies to referred new clients who sign a 12-month agreement with Five Star Home Management.

Frequently Asked Questions

Answers to your questions about Five Star property care & concierge

Explore commonly asked questions by homeowners and investors regarding property management, maintenance, and concierge in Florida.

Get in Touch

Take the first step and request an exclusive evaluation for your property

Fill out the fields below, and our specialized team will contact you shortly to review your custom plan.

Call Us Now+1 (786) 217-4571Email Usinfo@fivestarhome.us